Dear M******,

If you would do me the courtesy of reading my email properly you will note that my issue is not what you appear to have assumed. My complaint is that there were no seats available that were not booked.

Regard James

On 1 Oct 2010, at 21:19, Customer Support wrote:


Fully booked!

Discussion Thread

Response (M***** ********) 01/10/2010 09:19 PM

Dear James,

Thank you for your recent email.

We apologise for the inconvenience caused.

We have checked your account with the following email address james.*********@******** and are unable to locate any booking.

We would request you to help us with the email address that was used to book the tickets or the booking reference number so that we can assist you further.

Awaiting your response.

Kind regards


Customer (James *********) 01/10/2010 07:14 PM

I’m currently on the 18.47 from London Paddington to Cheltenham Spa.

First off i travel every working day from to London from parkway and as a result give you just under £400 a mouth and the service is very good on the whole, the are on time and very fast.

But on the few occasions when i’m later than my normal 18.15 train to Swansea from London. I offen find most the train pre-booked. Of course you don’t care if they turn up or not because they’ve paid. How about the they don’t take up the seat as well. You are one of the only London train services that has pre-book seats i think rather than pre-paid. I think thats wrong at peak times and from London. The seats should be first come first seated apart from the old and or ill.

There is nothing more frustating than being kicked out of my seat by some who has paid less and hasn’t bothered to arrive in a timely fashion.



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With my thumb.