O2 network coverage disruptionO2 is advising customers to switch off 3G data services on their phones to restore network.

O2 suffered a nationwide outage yesterday which is continuing into today. The cause of the service failure is apparently because some phone numbers not registering with the network.

The company’s 2G service has now been restored, allowing customers to use calling, texting and cut-speed web services (GPRS), but so far 3G network is still down.

The statement on O2’s blog;

We would like to apologise for the service disruption some of our customers have been experiencing since yesterday afternoon.

At approximately 13:30 yesterday we experienced a fault with one of our network systems which meant that some mobile phone numbers were unable to register correctly on our network. As a result, some customers have had difficulty making or receiving calls, sending texts or using data.

We, and our central supplier, have been working through the night and this morning using all possible resources to restore service.

As at 0800 this morning, our 2G network service was restored. Customers who were affected should now be able to make and receive calls on the 2G network (they may find it helpful to turn their phone on and off once)

Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses.

We will be updating regularly as the situation improves across our status checkerTwitter and this blog post.

And status.o2.co.uk reports;

Making calls and using data
08:00 – We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls.Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses.Customers affected may wish to try switching their mobile phones off and on as service returns.We are sorry again for the inconvenience this has caused some customers and can provide reassurance that we continue to deploy all possible resources, and will do so until full service is restored. 05:40 – We’re continuing to drive the recovery of this issue with our support teams and vendors. We’re working to restore service as quickly as possible. Unfortunately we’re unable to confirm any timescales for service restoration at this time. We’ll let you know as soon as we can. We apologise once again for any inconvenience this incident is causing. 03:25 – We’re still working with our support teams and vendors trying to restore service as quickly as possible. We apologise for any inconvenience caused whiile this recovery work is in progress. We’ll provide further updates as soon as we can. 01:00 – We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network. As a result, some customers are having difficulty making or receiving calls, sending texts or using data. We, and our central supplier, have deployed all possible resources and are working through the night to restore service as soon as possible. We apologise again to customers affected and will provide further updates as soon as we can 23:00 – Our engineers and vendors are continuing to deal with the problem as a priority and we hope to restore full service as soon as possible. 19:00 – We continue to manage the problem on our network that is affecting some of our customers. Customers may still be having difficulty making and receiving calls, sending texts or using data.We are sorry for any inconvenience. Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible. 16:45 – We’re currently seeing a problem on our network affecting some of our customers.As a result, you may have difficulty making or receiving calls, sending texts or using data.Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible.
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